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Troubleshooting & FAQ

Common Resolution Steps

If you are facing issues with operating the app, please follow these common resolution steps below.

Sign Out and In

You may Sign Out by navigating to the More tab and tapping Sign Out, then signing back in. If you have multiple NAB Easy Tap businesses set up then you will be prompted which business you want to operate as you Sign In.

Restart NAB Easy Tap

Bring up the Android task switcher and swipe the NAB Easy Tap app away, then try running NAB Easy Tap again.

Reinstall NAB Easy Tap

  1. Navigate to the Play Store (Android) and find the NAB Easy Tap app via your installed apps or search.
  2. Tap Uninstall to uninstall NAB Easy Tap app.
  3. Once NAB Easy Tap app is uninstalled, tap Install to install it again.


Airpay TAP

Does my device support Airpay TAP contactless payments?

Airpay TAP is available on compatible Android devices from popular manufacturers including Samsung, Google, Oppo, Zebra and others.

For a full list of supported devices and minimum requirements, please view the Device compatibility page.

Why is Airpay TAP is returning an error?

If Airpay TAP returns an error when trying to enable payments, then you may try the following:

  1. Try any actions suggested in the error message you received
  2. Try to Restart NAB Easy Tap
  3. Please contact our support team and let us know the error code you're receiving , as well as any other important details, so that we can help you out.

Using the App

Why does the NAB Easy Tap app prompt me to sign up for card payments?

If NAB Easy Tap app prompts you to sign up for card payments unexpectedly, then you may have logged into the wrong account.

Try to Sign Out and In with the correct email address, and if problems persist then please contact us.

Don't have an account?

To sign up for NAB Easy Tap, please contact us.

I've forgotten my password. How do I reset it?

On the Sign In screen, enter your email address and choose Next. On the next screen, choose Forgot password?, and then click Next.

You should receive a verification code via email. On the next screen, enter the verification code, then enter a new password.

Strong Passwords

When creating a new password, you'll be required to enter a password that is sufficiently secure. You'll need to avoid using short common words, repeated characters, or commonly used passwords (like password123).

I've forgotten my email address. How do I retrieve my account?

Please contact us and we can help you with this.

How do I use accessibility services when taking card payments?

To ensure the security of your customers' card details and PIN, NAB Easy Tap requires that any accessibility services are disabled during PIN entry.

If you use any accessibility services (such as a screen reader, or a password manager), then we recommend using Android's Accessibility Shortcut feature which you can use to quickly turn accessibility on and off as needed. You can use this feature to quickly disable accessibility when PIN entry is required, and re-enable it afterwards.

Please see the in-app training, which can be accessed from More > Help Center > Airpay TAP Training , for more information.

You can read more about accessibility at:

Note that the process to enable accessibility shortcuts may differ between devices.

Managing sales

How do I provide a refund?

You can create a new refund by navigating to the paid tab > tapping refunds > and by pressing the refund button (return arrow icon). This button is on the bottom right on Android.

You can also create a refund from a paid invoice or sale by clicking the overflow button in the bottom right corner and selecting Refund.

How do I delete an invoice?

To delete a draft invoice:

  1. Tap on the draft you would like to delete;
  2. Tap the overflow menu button (arrow icon) in the bottom right corner
  3. Select Delete.

Invoices can only be deleted while in draft state, and only if they have no failed payments against them. If an invoice has a failed payment you may wish to void it.

To void an invoice: 1. Tap the overflow button in the bottom right corner; 1. Select Void.

Invoices with a successful payment against them cannot be deleted or voided. Instead you should cash them out by selecting cash for the remaining payment, and then refunding the customer any remaining money they are owed.

How do I find an incomplete register sale?

Go to Paid tab and select the Incomplete filter option located below the search bar - all partially-paid sales in Retail mode will be displayed here.

Note: If you are in Hybrid mode then incomplete sales will end up in the Invoices tab.

How do I clear a register sale?

You can clear the Register basket via either one of the following methods:

  • Tap the price display on the Register at the top of the screen to bring up the register detail page, then tap the delete button on the top right corner.
  • Make sure the Register tab is selected and tap the Register tab again.

When will my funds settle to my account?

Your funds should be settled daily and you should see your funds within the next business day.

Any Other Issues

For any other issues, please contact us and we can help you out any way we can!